A hundred years ago you might have hired Bruno & Knuckles to collect your past due receivables. But busting kneecaps is frowned upon in today’s heavily regulated collections industry. Plus, it’s not the best way to earn repeat business. So how do you get your money without burning bridges? In this Yankee Dental Congress edition of the Dentist Money™ Show, Reese Harper, CFP® welcomes Bryan Campbell of IC System — an account recovery service which has partnered with dentists for over 75 years. Topics include the most common reasons for overdue payments, how to approach the collections process in a fair and tactful way, when it’s time to hire a collections agency, and how fees are generally structured.